Privacy Policy

Your privacy matters to me. This Privacy Policy explains how your personal information is collected, used, and protected when you visit melindakleyn.co.za or contact me for home loan advice.

I’m committed to handling your information responsibly and in line with South Africa’s Protection of Personal Information Act (POPIA).

1. What information I collect

I may collect personal information when you:

This information may include:

  • Your name and surname
  • Email address
  • Phone number
  • Any information you choose to share about your home loan situation

I only collect information that is necessary to help you.

2. How your information is used

Your information is used only to:

  • Respond to your enquiry
  • Provide home loan guidance or advice
  • Communicate with you about your request
  • Improve how this website works

I do not sell, rent, or trade your personal information.

3. Sharing of information

Your information is not shared with third parties unless:

  • It is required to assist with a home loan process (with your knowledge), or
  • I am legally required to do so

Any third parties involved (such as bond originators or service providers) are expected to protect your information and comply with POPIA.

4. WhatsApp, email and phone communication

If you contact me via WhatsApp, email, or phone:

  • Your communication is treated as private
  • Your details are used only to respond to you
  • Messages are not used for marketing without your consent

You can request that communication stops at any time.

5. Cookies and website data

This website may use basic cookies or analytics tools to understand how visitors use the site.

These do not personally identify you and are used only to:

  • Improve site performance
  • Understand general visitor behaviour

You can disable cookies in your browser settings if you prefer.

6. How your information is protected

Reasonable steps are taken to protect your personal information from:

  • Loss
  • Misuse
  • Unauthorised access

While no system is 100% secure, I take care to handle your information responsibly.

7. Your rights

You have the right to:

  • Ask what personal information I hold about you
  • Request corrections or updates
  • Request that your information be deleted (where legally possible)

To do so, simply contact me using the details below.

8. Contact details

If you have any questions about this Privacy Policy or how your information is handled, you can contact me at:

Email: melinda.kleyn@ooba.co.za
Phone / WhatsApp: 072 435 2693

9. Changes to this policy

This Privacy Policy may be updated from time to time.
Any changes will be posted on this page.